Teresa

1. Communauté
2. Feedback - Ticketing System (Support)
3. Including {{ticket.description}} placeholder in trigger

This is an issue for us as well, for much of the same reasons Harrison described above. Can the original description be copied into a custom field that we can then add to the trigger? 

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• Teresa
• Création 19 mai 2023 18:51
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Support user cannot see their tickets

Ifra Saqlain I don't know if it helps, but I have the option to assume identity of an end user, but not an agent. 

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• Teresa
• Création 11 mai 2023 20:03
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Prefill and hide Subject & Description fields of specific form on New Request Template

Hi Ifra Saqlain, its the link in your comment on this page. TY!  

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• Teresa
• Modifié 22 mars 2023 17:26
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Prefill and hide Subject & Description fields of specific form on New Request Template

Hi Ifra Saqlain Can you possibly unlink our HC two comments up? Thank you so much, and as always, I appreciate your help so very much!!

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• Teresa
• Création 22 mars 2023 12:51
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Prefill and hide Subject & Description fields of specific form on New Request Template

Hi Ifra,  I just messed with the code a little bit and got it to work! Thank you for being such a rockstar! I'm going to list what worked for me below in case anyone else stumbles on this. If you c...

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• Teresa
• Création 20 mars 2023 13:34
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Prefill and hide Subject & Description fields of specific form on New Request Template

Ifra Saqlain Just tried the code. When I use this, it unhides the Subject field. I did try to add the line of code to hide it, but even with that in it didn't hide.  I added : $('.form-field.string...

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• Teresa
• Création 20 mars 2023 11:40
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Prefill and hide Subject & Description fields of specific form on New Request Template

Hi Ifra Saqlain! I sure can! I'll leave the link up for a day or two. The direct form I'm trying to make this work for is: [link to HC]. The custom field I'm trying to get into the subject is the N...

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• Teresa
• Modifié 20 mars 2023 13:35
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Prefill and hide Subject & Description fields of specific form on New Request Template

Hi Ifra Saqlain , I just got done testing this. Instead of showing:  John Doe New Ticket Request Within Support it shows as:  undefined New Ticket Request I'm wondering if this is because there isn...

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• Teresa
• Création 17 mars 2023 13:00
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Prefill and hide Subject & Description fields of specific form on New Request Template

Hi Ifra Saqlain! Thank you for helping! I may have not explained myself well. I don't need to autofill a custom field, the end user will still enter their value. I need to add a custom field to an ...

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• Teresa
• Création 15 mars 2023 12:51
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Prefill and hide Subject & Description fields of specific form on New Request Template

Hi Ifra Saqlain, not sure if you can help. I've been over a few pages on hiding the subject from a form and auto-populating it using the script.js file using the following:    if ($("#request_issue...

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• Teresa
• Création 14 mars 2023 23:01
• 0 vote