Team RIAB

I'd also like to find some way to automate removal of CC's.

We have emails sent from our billing system to our helpdesk so we can internally manage some of the order setup process. The problem is that the CC is the email address of the user who signed up.

We then perform our internal processes and we like to comment to the ticket with some additional info. We have to remember to change the comment to Private before marking the ticket Solved. I'm sure at some point we will miss doing that part and the user will receive our internal notes. Automating the removal of the CC address would fix this for us I think.

Another idea would be to add a trigger like "subject equals" or similar, so we can filter these types of emails based on their relatively unique subject.