Craig Chiofalo

thank you @...

Hello @..., checking the status of this....

We are still experiencing this issue which means our reporting between the two systems is not alike and field teams are not able to view ticket details as a result of the sync failure for tickets exceeding the 32k character limit.  Thanks

This looks like a field-limitation on the SFDC-side: the Description field in the case object is capped at 32k characters, so any ticket created where the first comment exceeds that length will never be able to sync (description is set at creation and cannot be changed). I'm raising a new bug report so that our Devs can hopefully implement some truncation logic to handle this more gracefully.

@... is there an option to make a post back to ZD from JIRA when an @mention occurs in a JIRA ticket? Would like to be able to use an @mention as a trigger for a ZD ticket status change.  Thanks.