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Fra Lowe

Adhésion le 16 mai 2021

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Dernière activité le 16 oct. 2021

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Fra Lowe a ajouté un commentaire,

CommentaireEnd users and organizations

@... I'm evaluating Zendesk as an Internal Help Desk. My team of 9 handles queries from 25+ departments, with 9000+ employees. Our customers or end-users are all internal employees with a single domain name

How can we organise the tickets that come in, and recognise which department the ticket is from? We will only have one Group of agents (my team).

How can I ensure that tickets from a single department (eg. Sales) are grouped together, so I can view the historical tickets in the future and not lose context?

Afficher le commentaire · Publication le 11 mars 2021 · Fra Lowe

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