Valery Topilin

We are zendesk users for over 10 years. I am sure that previously zendesk tickets interface has been updating automatically when there was a change in the view.

In any case, Zendesk must seriously consider adding auto refresh to their views. It is a critical feature that is available at many other support platforms.

@...

I took a different approach, probably more complex:

• I read dita hierarchy and compare it with the hierarchy in ZD eq. chapter-section-section-article
• If I find an element in dita that doesn't exist in ZD then I create it and store the article ID & static link in the index object
• when I get all the article links in the index - I do the second run and update all the cross references in the html code and reupload the hml code back to ZD

With media files stored in zendesk it takes quite a while, but if you use aws like @... proposes - it's much quicker and takes just couple of minutes for 300+ articles