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Mark Molloy

Adhésion le 16 mai 2021

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Dernière activité le 04 juin 2024

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Mark Molloy a ajouté un commentaire,

CommentaireEnd users and organizations

Hey Kirsty, I too, encountered something similar: the importer said it worked, but nothing changed. My issue was that my import file's field was not formatted correctly. Verify that the column heading is “Custom_fields.customfieldname”. 

 

As a last resort you might consider deleting the incorrect dropdown value in the organization and then importing the correct ones with the bulk importer.

 

Afficher le commentaire · Publication le 29 mai 2024 · Mark Molloy

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Mark Molloy a ajouté un commentaire,

CommentaireEnd users and organizations

Well, I'm still stumped. A custom text field will not bulk import (it has in the past). I reduced the .CSV file to one record. The email response says the organization was updated. Nope. Nothing. Nada. Zero. Zilch.  Cleared cookies, refreshed the page. Same result. I'm getting heat from management and I don't like it. Help!

Afficher le commentaire · Publication le 01 mars 2024 · Mark Molloy

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Mark Molloy a ajouté un commentaire,

CommentaireEnd users and organizations

mfg These are the actual keys. The 'patch' field is numeric so I tried to bulk import it by itself (with name in the first column, of course) and it worked. I tried one of the other fields (text) by itself and it failed to update. I'll keep trying.

Afficher le commentaire · Publication le 28 févr. 2024 · Mark Molloy

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Mark Molloy a ajouté un commentaire,

CommentaireEnd users and organizations

Hello,.

I understand that after a bulk import I have to wait a few hours to see the results in Explore. It's been 48 hours and I still do not see my bulk changes reflected in Zendesk. When I use the data importer, I am told that "Mapping required. One or more fields couldn't be mapped. Modify your CSV file and reupload".

I have tried both bulk import and the data importer. Here are the .CSV headers:

Bulk Import:

Data Importer

Tell me where I am wrong and I will fix it.

Afficher le commentaire · Publication le 28 févr. 2024 · Mark Molloy

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Mark Molloy a ajouté un commentaire,

CommentaireBuilding reports

Gabriel,

Thank you!

Mark

Afficher le commentaire · Publication le 02 mars 2023 · Mark Molloy

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Mark Molloy a ajouté un commentaire,

CommentaireBuilding reports

I am creating an Explore Report using the Support Tickets dataset. A custom field is not appearing as an attribute. Other custom fields are available as attributes in Explore. Here is the Custom Field "Patch":

Here is the search for the attribute "Patch":

Is there something I missed setting up the custom field. It was created as the same time as the other ones.

Thanks!

Afficher le commentaire · Publication le 01 mars 2023 · Mark Molloy

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Mark Molloy a ajouté un commentaire,

Commentaire de la communauté Q&A - Users, groups, and organizations

Good Morning (Eastern U.S.) James,

Thanks for reaching out.

It's custom fields we'd like to add. 

Mark

Afficher le commentaire · Publication le 27 févr. 2023 · Mark Molloy

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Mark Molloy a ajouté un commentaire,

Commentaire de la communauté Q&A - Users, groups, and organizations

Jahn,

Thank you for your reply. Adding and removing custom fields is all well and good. My issue is with the columns on the Organization screen that appears when I select the Organization icon in the sidebar. I have been told that that screen cannot be customized.

Mark

Afficher le commentaire · Publication le 24 févr. 2023 · Mark Molloy

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Mark Molloy a créé une publication,

Publication Q&A - Users, groups, and organizations

Can I add/remove columns from the Organization page? In Support, I click the Organizations icon in the sidebar. The Organizations page opens with the following columns: Name, Domain, Tags, Created at, and Last updated. I'd like to see different columns. Can I replace the existing columns with different fields in the organization? It would make scanning organizations easier.

Thank you!

Publication le 23 févr. 2023 · Mark Molloy

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Mark Molloy a ajouté un commentaire,

CommentaireEnd users and organizations

Thank you Christine!

Afficher le commentaire · Publication le 23 févr. 2023 · Mark Molloy

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