Kevin Foster

1. Communauté
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

@Nicole:Shouldn't this be visible as an archived thread, and users are simply not allowed to add new comments? It seems like if it's still got useful information that's being referenced by users in...

• Afficher le commentaire
• Kevin Foster
• Création 11 juillet 2018 22:45
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

NDR's "Disappear into the ether/ suspended tickets" is not really an acceptable answer. How is it that Zendesk still has no simple "rule" for this?if ({{ticket.id}} == {{existingTicket.id}} && {{re...

• Afficher le commentaire
• Kevin Foster
• Création 17 août 2016 17:19
• 1 vote