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Amelia

Adhésion le 16 oct. 2021

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Dernière activité le 30 nov. 2021

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Amelia a ajouté un commentaire,

CommentaireTicket basics

Is there a way to search a Twitter handle. This information is under the end user section. Can we set it as a custom search? We can currently search the twitter username which shows as the requester but this is different than the handle that shows under end user information. Please help!

Afficher le commentaire · Publication le 27 oct. 2021 · Amelia

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Amelia a ajouté un commentaire,

CommentaireUsing AI agents for email and web form

That should do it Dave! Thank you SO much. 

Afficher le commentaire · Publication le 14 oct. 2021 · Amelia

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Amelia a ajouté un commentaire,

CommentaireAI agents and automation best practices

Hi Mike! When I go to create my triggers and I click "test and configure" the three article suggestions pop up with no problem. However, there is no option to select add articles there is only an option "done". When I click that and return to my trigger set up under "list of article labels to be included" it says there are no labels currently set. How do it fix this?

Afficher le commentaire · Publication le 13 oct. 2021 · Amelia

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Amelia a ajouté un commentaire,

CommentaireUsing AI agents for email and web form

Hi there! When I go to create my triggers and I click "test and configure" the three article suggestions pop up with no problem. However, there is no option to select add articles there is only an option "done". When I click that and return to my trigger set up under "list of article labels to be included" it says there are no labels currently set. How do it fix this?

Afficher le commentaire · Publication le 13 oct. 2021 · Amelia

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Amelia a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

This would incredibly helpful! The data is already in the ticket itself, it just needs to be made searchable. Thanks for bringing this to light Matt!

Afficher le commentaire · Publication le 10 mai 2021 · Amelia

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