Ian Gifford

This. We recently sent out an email that elicited quite a bit of noise back into our helpdesk by way of direct replies. This was intentional, but we were having troubles sorting them all out inside of a view.

There is currently an option to conditionally pull tickets into a view based on full or partial search terms within the ticket description. I agree it would be insanely helpful to have this same logic to filter view results but subject line.