井上 恵理

Our company need this desperately...

Purpose is:
1. Internal department wants to get tickets from employees who are agents 

We are using zendesk for internal helpdesk, and have multiple ticket forms for different purpose.
So an agent for one subject is very likely an end-user for another.
It is much friendly if they can submit tickets from the same interface as end-users.
And easier to make ticket request manuals for me.

In addition, we have a couple customs in the help-center form to generate the ticket title and description based on the selected custom fields.  This does not work in the Support interface, so our agents must do this by hand.