Sander

Me too.  The last time ZD tried upgrading us to Workspace it was a call centre disaster

I complete and without reservation agree with Sam Wise
The legacy system works and we like it.  The last 'upgrade' was terrible on so many levels that it literally caused our call centre to blow up as we could not navigate it fast enough.  There really was nothing redeemable about it.  Nothing like trying to explain to the CEO how ZD was changed without our knowledge or our permissions.

BTW - how is ZenDesk getting along with solving the call display issue?  Don't even get me started on the hit and miss texting functionality

Similarly, why can't ZD solve the caller ID issue.  So many of our customers are not picking up as it shows as Toll Free and they think it is a robocall.

Please give us the option of staying with the Legacy ZD user interface. 

We were forced to make the switch to the new workspace and we unanimously HATED it.   

Luckily ZD support was able to revert us to the old UI but we don't want the new version and we don't need the new version.