Shane Monaco

Activité totale

35
Dernière activité

13 octobre 2022 15:33
Membre depuis

16 octobre 2021 12:09
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13
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13

Aperçu des activités

Dernière activité effectuée par Shane Monaco

Shane Monaco a ajouté un commentaire, 13 octobre 2022 15:33
Hi, this is a pain point for us as well. Would love for the ability to have "start over" as a flow step to prompt our visitors back to the top of the flow. Right now it will take them 2-3 steps o...
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- Shane Monaco
- Création 13 octobre 2022 15:33
- 0 vote
Shane Monaco a créé une publication, 20 mai 2022 12:19
Capability to leave autoresponses to idle end users that chat with us
Répondu
1. Communauté
2. Feedback - Chat and Messaging (Chat)
Would like the ability to leave autoreponses (via triggers) to idle end users that chat with us. For example: 2 minutes of no response from end user, send a message to the end user 1 additional...
- Shane Monaco
- Création 20 mai 2022 12:19
- 11 abonnés
- 6 commentaires
- 16 votes
Shane Monaco a créé une publication, 9 mai 2022 12:36
Feature Request: Capability to suppress the "Operating hours have started" Notification
1. Communauté
2. Feedback - Chat and Messaging (Chat)
I didn't see an existing article about this, but it would be a plus if we could suppress and control the "Operating hours have started" notification for those with a chat license. Not everyone wi...
- Shane Monaco
- Création 9 mai 2022 12:36
- 14 abonnés
- 10 commentaires
- 14 votes
Shane Monaco a ajouté un commentaire, 10 février 2022 13:16
While I like the changes to the admin center, 2 points of feedback that seem to be a step backward: -The admin center is much slower than the old way for admin settings. Going to areas like ticket...
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- Shane Monaco
- Création 10 février 2022 13:16
- 3 votes
Shane Monaco a ajouté un commentaire, 26 janvier 2022 20:19
2nd this, this is especially important for when people change roles and no longer have access. Also as admins we should be able to see all dashboards no matter the case.
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- Shane Monaco
- Création 26 janvier 2022 20:19
- 5 votes
Shane Monaco a ajouté un commentaire, 7 décembre 2021 15:08
Hi All Is there any documentation on this new dataset that you can provide? Thank you Shane
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- Shane Monaco
- Création 7 décembre 2021 15:08
- 0 vote
Shane Monaco a ajouté un commentaire, 23 septembre 2021 18:06
2nd this comment, would be beneficial to differentiate between role, light agent, and full agent. Would be nice to be able to also show default user properties (Group, Organization) and other user...
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- Shane Monaco
- Création 23 septembre 2021 18:06
- 3 votes
Shane Monaco a ajouté un commentaire, 7 septembre 2021 20:13
Hi Team, reiterating everyone here expressing this feature would be helpful. Any updates would be appreciated.
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- Shane Monaco
- Création 7 septembre 2021 20:13
- 0 vote
Shane Monaco a ajouté un commentaire, 10 août 2021 17:56
Hi Clay Turk, Our Reporting team is looking for this dataset as well. Is there any update or ETA on release? Thank you Shane
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- Shane Monaco
- Création 10 août 2021 17:56
- 0 vote