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Player Support Team

Adhésion le 28 mai 2021

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Dernière activité le 06 déc. 2024

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Player Support Team a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Any updates here?

Afficher le commentaire · Publication le 06 déc. 2024 · Player Support Team

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Player Support Team a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Are there any updates on this ‘full layout customization’ thing?

Afficher le commentaire · Publication le 10 juil. 2024 · Player Support Team

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Player Support Team a créé une publication,

Publication Developer - Zendesk SDKs

We have some Mobile SDK apps that perform different actions (e.g, creating Zendesk user identity, creating tickets etc). 

What happens when the setup settings get completely deleted (either on purpose or by mistake)?

- Does Zendesk have a backup that continues collecting some incoming data?
- Will we have to redeploy the app to the store with new credentials written from scratch, or is there a way to revert the changes?

Thanks!

Publication le 19 mai 2023 · Player Support Team

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Player Support Team a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)

Same here (and the same outcome from Support as well).
The browser gives cross-origin errors in the console that weren't appearing just yesterday.

Afficher le commentaire · Publication le 25 janv. 2023 · Player Support Team

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Player Support Team a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Adrien Bou Ifra Saqlain
Looks like I found the reason for the breadcrumbs issue.

The matter is:
You may have multiple categories in different languages. The breadcrumbs should be fine as long as all of them are translated into all the languages.
As soon as you have only one category being translated to French, the breadcrumbs will simply skip its name.

Solution:
Add another category (even if you don't need one), translate its name to French and you should be good to go.
As for the cons, this may add another button (the Category itself) to the Home page, while having only one category reflects sections directly on the Home page.

Afficher le commentaire · Modification le 03 nov. 2022 · Player Support Team

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Player Support Team a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Hello Ifra Saqlain
It does appear when you create a new category.
However, the new Copenhagen theme (without any custom code) won't reflect it as well.

So what next? Do we need to move all the articles and create new sections within new category?
What if it was linked in many places (e.g apps and company website)?

It just shouldn't be like that, someone has to take a look at it. 

Afficher le commentaire · Publication le 03 nov. 2022 · Player Support Team

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Player Support Team a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Hey Ifra Saqlain,

I'm having the same breadcrumbs problem with Ukrainian and Chinese languages. The categories' translations are there, and language variants for both sections and articles are also present. I'm using V1.

What could be the issue?

Afficher le commentaire · Publication le 08 juin 2022 · Player Support Team

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Commentaire de la communauté Feedback - Ticketing system (Support)

Greetings! The setting would be benefitial for us, too.

Afficher le commentaire · Publication le 06 oct. 2021 · Player Support Team

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Player Support Team a ajouté un commentaire,

CommentaireUsing themes and customizing your Help Center

@... hi!

Any updates on this? We are facing the same issue with drop-downs.

Thanks!

Afficher le commentaire · Publication le 08 sept. 2021 · Player Support Team

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