Randy

You can exclude me from any further updates about this issue. Frankly, nothing was happening to resolve our concerns. We have now switched over to SalesForce, which works very well for our purposes. 

Would like to be able to insert tables or grids that retain their formatting when pasting them into side conversations. For example, if you copy a calculation grid from Excel and paste into a side conversation, it removes all the formatting and is very difficult to view. This works fine in the standard part of ZenDesk tickets, as the grid stays intact, formatted correctly, but does not in side conversations. Is there a way to have side conversations function the same as the regular Public Reply and Internal Note sections do?