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Liva Karlivane

Adhésion le 28 mai 2021

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Dernière activité le 16 oct. 2021

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Publication Developer - Zendesk APIs
Chat departments: Status or Operating hours via REST API

Hi!

I am looking for a way to retrieve either Department status (Online/offline) or Department Operating hours via REST API. 

The problem is that Real Time Chat API agents/agents_online will retrieve that agents are online in a specific department even if the department is offline by the Operating hours schedule.

Chat API /departments endpoint do not seem to contain these settings.

Is there any way to:

  • Retrieve current status of a department (Online/offline taking in consideration all factors that can affect it) or
  • Access department Operating hours as set up in Chat --> Account --> Operating hours via REST API?

 

Publication le 17 mars 2021 · Liva Karlivane

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