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Arthur Bayerlein

Adhésion le 28 mai 2021

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Dernière activité le 16 oct. 2021

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Commentaire de la communauté Developer - Zendesk APIs
Communauté

Even if I add actual user ids to "email_cc_ids" they don't get added to the ticket...

Afficher le commentaire · Publication le 17 févr. 2021 · Arthur Bayerlein

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Arthur Bayerlein a créé une publication,

Publication Developer - Zendesk APIs
CCing external emails on ticket creation (tickets API)

So I figured a way to add an external e-mail as a requester on using https://.zendesk.com/api/v2/tickets.json by using the "requester" attribute instead of "requester_id" on the body of the request (which I didn't see on the docs explicitly stated). But I would also like to add external e-mails CCed to the ticket when I create them. I was hoping the following would work but it doesn't. Help would be very much appreciated:

{
"ticket": {
"subject": "Trying CCs,
"comment": {
"body": "Trying CCs..."
},
"requester": "external@email.com",
}
}

Publication le 17 févr. 2021 · Arthur Bayerlein

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