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Ruptela
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Ruptela a ajouté un commentaire,
Hi, Dave,
Thanks for your reply
Is this possible with Professional version of Zendesk? As mentioned we have only one set of business hours (24/7) and we are not an enterprise :)
Afficher le commentaire · Publication le 14 mai 2021 · Ruptela
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Ruptela a créé une publication,
Our small team has one business schedule that is 24/7, though customers can have different SLA's depending on their plan: 9-5, 24/5, 24/7. It would be great to have customer specific SLA's with specific hours assigned to them.
Publication le 14 mai 2021 · Ruptela
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Ruptela a créé une publication,
Hello,
Currently there is a field of date, but it would be great to have it expanded, or to have a separate one for time. We would like to create some triggers and automations for specific dates and times and it seems there is now way to achieve it now.
Publication le 14 mai 2021 · Ruptela
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