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Gary Mariscal
Adhésion le 28 mai 2021
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Dernière activité le 13 oct. 2022
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Dernière activité effectuée par Gary Mariscal
Gary Mariscal a ajouté un commentaire,
Hey @...
I attempted to create a standard calculated metric with the formula:
Value(Article Votes)
And then selected the SUM or COUNT aggregator
I have not confirmed accuracy.
Afficher le commentaire · Publication le 22 juil. 2021 · Gary Mariscal
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Gary Mariscal a créé une publication,
We have a significant need for Explore to provide metric options for total votes, down votes, and up votes. Right now we must use Support > Reporting module in order to manually pull these metrics.
This would be a huge time savor for weekly, monthly, quarterly, and annual reporting.
Thanks!
Publication le 13 mai 2021 · Gary Mariscal
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Gary Mariscal a créé une publication,
It would be beneficial for Zendesk to provide an option or button for end users and/or agents to download articles to PDF. This is helpful for job aids and learners that prefer a hard copy, in-sight, at their working area.
The third-party applications and API options were either difficult to set up or did not work.
Thanks!
Publication le 13 mai 2021 · Gary Mariscal
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