Alex

1. Communauté
2. Feedback - Ticketing System (Support)
3. Flow builder: Ask "Was this helpful?"

Hi Gustavo OliveiraThen why doesn't Z bot behave like that?It doesn't look like you're using copy/paste steps and when the user says "No, I still need help" the Z bot lets him contact your team. Ho...

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• Alex
• Création 4 février 2022 09:52
• 2 votes

1. Bots and automation
2. Custom bots and bot building documentation
3. About the bot builder

Hi team, I noticed that my bot flow works completely differently than when I contact Zendesk live support. 1. Zendesk allows for multiple conversations.2. If the Z bot doesn't know the answer, it a...

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• Alex
• Création 3 février 2022 16:56
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. New feature requests: Answer Bot Feedback Flow Customization

Hi team, I noticed that my bot flow works completely differently than when I contact Zendesk live support. 1. Zendesk allows for multiple conversations.2. If the Z bot doesn't know the answer, it a...

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• Alex
• Création 3 février 2022 16:53
• 4 votes

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Also, the user id is not displayed in the custom ticket field.

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• Alex
• Création 28 janvier 2022 11:15
• 0 vote

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Hi team,It looks like we've managed to implement authentication for messaging since the end-user is not prompted to provide their name and email address.BUT in the user profile, the email field is ...

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• Alex
• Création 27 janvier 2022 18:44
• 1 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. possibility to start a new chat conversation in our bot

Hi team,We would like to have the same button as you show when contacting Zendesk support.How can we add it to the Mobile SDK or a website widget?Thank you,

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• Alex
• Création 25 janvier 2022 10:42
• 20 votes