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Sam Livingstone

Adhésion le 16 oct. 2021

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Dernière activité le 07 oct. 2022

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Dernière activité effectuée par Sam Livingstone

Sam Livingstone a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk APIs

Hello Chris Green and Serge BERTAINA DUBOIS

 

For creating legacy tickets, please use the Ticket Import API which would allow you to set the created_at date for the legacy tickets.

 

  • POST /api/v2/imports/tickets - This endpoint is used to create tickets with created_at date.

 
Please review the documentation I have linked above if you have any questions. Thanks.

Afficher le commentaire · Publication le 07 oct. 2022 · Sam Livingstone

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Sam Livingstone a ajouté un commentaire,

CommentaireHelp with bots and automation

Danny Koss @...

It is possible through the code below. Place this code above the widget code snippet. The code will be able to update the avatar, bot name and the title of the widget.

Thanks,

 

 

Afficher le commentaire · Publication le 28 juil. 2022 · Sam Livingstone

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Sam Livingstone a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

My agents are not able to see the ticket id of a child ticket created by someone else, eve though they have access to all tickets in the system.

Afficher le commentaire · Publication le 28 févr. 2022 · Sam Livingstone

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Sam Livingstone a ajouté un commentaire,

Commentaire de la communauté Feedback - Sales CRM (Sell)

Hey Nicole,

We got this particular request from one of an existing customer of Zendesk SELL. When a Sales Rep moves a deal on the pipeline, that is if they move it down the pipeline then a question should pop out asking for the reason. Similar to how a reason is asked when a Lead is unqualified.

Afficher le commentaire · Publication le 06 oct. 2021 · Sam Livingstone

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Sam Livingstone a créé une publication,

Publication Feedback - Sales CRM (Sell)

A feature where when a Sales Rep downgrades a deal from a particular stage a question must be raised and the response must be logged for the managers to have a look at.

Publication le 05 oct. 2021 · Sam Livingstone

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Sam Livingstone a ajouté un commentaire,

CommentaireUsing legacy AI agent functionality

Is there a way to start over the whole flow after opting for a agent handover in the flow builder?

 

Afficher le commentaire · Publication le 01 sept. 2021 · Sam Livingstone

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CommentaireSell basics

I need to create Custom Fields in Zendesk SELL via API. How do I do that?

 

Afficher le commentaire · Publication le 12 juil. 2021 · Sam Livingstone

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Commentaire de la communauté Feedback - Ticketing system (Support)

The Utickets Integration isn't working on my end as well. Any other suggestions?

Afficher le commentaire · Publication le 22 juin 2021 · Sam Livingstone

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Sam Livingstone a ajouté un commentaire,

CommentaireHelp with Web Widget

Hey Kate,

I have put below the piece of code that can be used to change the Chat Widget's Label Text to Chat. ( You can change it to be anything you want in the code)

This piece of code worked for me for changing the widget label text.

  1. In Guide, click the Customize design icon ().
  2. Click the theme you want to edit to open it.
  3. Click the options menu, then select Edit Code.
  4. In the Templates section, click header.hbs to modify the code.
  5. Place the code below the first 
     line, and anywhere above the final header line.

Afficher le commentaire · Publication le 18 juin 2021 · Sam Livingstone

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Sam Livingstone a ajouté un commentaire,

CommentaireHelp with Web Widget

The syntax mentioned in the developer website of Zendesk is not right (https://developer.zendesk.com/api-reference/widget/settings/#color)

 

This piece of code worked for me for changing the widget text colour.

  1. In Guide, click the Customize design icon ().
  2. Click the theme you want to edit to open it.
  3. Click the options menu, then select Edit Code.
  4. In the Templates section, click header.hbs to modify the code.
  5. Place the code below the first 
     line, and anywhere above the final header line.

Afficher le commentaire · Publication le 11 juin 2021 · Sam Livingstone

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