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Ramil

Adhésion le 25 avr. 2024

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Dernière activité le 24 oct. 2024

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Dernière activité effectuée par Ramil

Ramil a ajouté un commentaire,

CommentaireTicket management

"Set composer to public channel by default" “Settings to make agent comments private by default do not apply to channels that are considered live, including chat, messaging, and social media.”

 

this feature should apply even in Messaging since Messaging in most cases converted to email and there is always a risk to send intenral notes when Messaging is default to public. 

pls consider this option. tnx

Afficher le commentaire · Publication le 24 oct. 2024 · Ramil

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Ramil a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Is there any update on this concern? 
In zendesk messaging report, there is no clear indication if the chat is missed or not unlike the legacy chat, very clear and detailed info. 

Afficher le commentaire · Publication le 11 oct. 2024 · Ramil

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Ramil a ajouté un commentaire,

CommentaireReporting for Chat

Aside from the metrics, is there an option to actually view the current chat being served in Messaging?
In live chat, this is possible just by clicking the active chat, in Messaging I dont see any option. 

Afficher le commentaire · Publication le 12 sept. 2024 · Ramil

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Ramil a ajouté un commentaire,

CommentaireGeneral questions about live chat

The option to end chat from end user side is much make sense,  Live chat concept and functions are more  useful than the Messaing which includes this End Chat option. 

Afficher le commentaire · Publication le 12 sept. 2024 · Ramil

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Ramil a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

same here.. since updating to agent workspace, we now have no sound notifications for any incoming chat.. It is really important especially if agents are doing multi tasking… 

Afficher le commentaire · Publication le 25 avr. 2024 · Ramil

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