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Rebecka Linnér

Adhésion le 28 mai 2021

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Dernière activité le 22 oct. 2021

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Rebecka Linnér a ajouté un commentaire,

CommentaireUsing AI agents for email and web form

Hi, 

Why is it not possible to see and customize the default triggers made by the AnswerBot in the Messaging solution? Is this on your roadmap?

 

Afficher le commentaire · Publication le 27 mai 2021 · Rebecka Linnér

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Rebecka Linnér a créé une publication,

Publication Feedback - Chat and Messaging (Chat)

Hi!

It would be very beneficial to send the customer back to the AnswerBot once they have been served in a chat, as they might return with another question that the AnswerBot can answer - before choosing to start a chat again. 

An idea could be to copy the "back" button used in the Classic Web Widget, or enable the agents to end a chat, which triggers the AnswerBot feedback loop. Or even better, enable the customer to end the chat --> which triggers the AnswerBot feedback loop. 

Publication le 27 mai 2021 · Rebecka Linnér

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