Stephanie Bryne
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Activité récente par Stephanie Bryne-
I would like this ability too. I think there is a way to do it but it gets tricky. I've seen emails get attached to the wrong ticket vs. creating new ones. This is because in the subject line of th...
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+1 This feature would be great for us because we often times save the ticket as a PDF and have to upload it to another system. That particular system is accessable to all employees and the comments...
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Sorry, forgot to finish my thought. The agent then has to manually type in all users that need to be CC'd.
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@Jason Walker Although not at all desirable we have a work around. We created a CC ticket field that the end user fills in when they submit a ticket. This would only work if you strictly use the w...
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+1 - We really need the functionality to have a Trigger CC an end-user. Our end-users are all internal customers. I have admins that need to be CC'd on every ticket within their resource unit(Organ...