Zach Johnson

1. Communauté
2. Feedback - Ticketing System (Support)
3. Allow end users to update fields after ticket is created

+1 Why can't end-users update ticket fields if a field needs to be changed? Obviously this should be configurable (editable/not editable) when the ticket field is created.

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• Zach Johnson
• Création 16 septembre 2016 16:52
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Wanted to make sure everyone on this thread aware of this: https://support.zendesk.com/hc/en-us/articles/215587317-CCs-for-end-users-on-Help-Center  

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• Zach Johnson
• Création 15 avril 2016 18:05
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Why does this have to be tied to a user? A lot of the notifications that need to be sent out are just so other individuals are aware of the requests that have been opened. If a request needs to be ...

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• Zach Johnson
• Création 26 octobre 2015 19:33
• 1 vote