Univa IT

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

You can bulk edit using a custom script, and the JSON/XML interfaces to Zendesk.  But that method is still blocked by this unresolved bug of tags not working on closed tickets.

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• Univa IT
• Création 12 février 2013 15:54
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Also the list of modifications to tags is available in the "All events and notifications" link on a ticket.  So, no record is lost in the case of a need for auditing, etc.  There's no functional re...

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• Univa IT
• Création 11 juillet 2012 17:11
• 0 vote

1. Communauté
2. Feedback - Community Forums (Gather)
3. Reply to forum topics via email

Indeed the emails that go out look -almost- identical, so the failed email reply is inevitable, as we've seen as well.

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• Univa IT
• Création 2 mars 2012 16:53
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Just hit this issue trying to mass-import from another ticket system, and then deciding I need to change some tags.

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• Univa IT
• Création 4 janvier 2012 15:51
• 2 votes