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Devenie Corliss

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Devenie Corliss a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

IMHO a huge factor in what features get acted on is "complexity". They tend toward the easy ones and this one will require thought and planning and managing potential problems and challenges. This one just seems "too hard" to them.

Afficher le commentaire · Publication le 26 sept. 2017 · Devenie Corliss

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Devenie Corliss a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Charlie, etal,

I created the request ages ago and have completely given up hope that Zendesk will ever do anything. I feel like that with most request now though. But to your question Kiran Max Weber. You could hit him up on LinkedIn I suppose if they won't put you in touch.

Afficher le commentaire · Publication le 26 sept. 2017 · Devenie Corliss

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Devenie Corliss a créé une publication,

Publication Feedback - Ticketing system (Support)

We absolutely need the ability to merge organizations much like you would merge users or tickets. It is not uncommon for one of our customers to acquire another customer or for a company with two different business units that had separate purchases to ask us to merge their accounts and manage as one unit. Zendesk does not seem to offer the ability to merge at this level.

One possible (but ugly workaround) is to re-link all users from the disintegrating organization to the surviving organization and then either "delete" or somehow mark inactive the account that is being consumed. Zendesk should provide this capability with the full understanding that all activity and history is merged and only one account will survive at the end.

Publication le 17 août 2011 · Devenie Corliss

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