Rina

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk - Auto Log Off Agents

Would love to hear an update, seeing as the last one was Sept 2021 from Rohan Gupta

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• Rina
• Création 20 septembre 2022 08:52
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Problem Inserting text into the middle of a sentence.

I've had a similar experience. I also have an issue where I paste an image from clipboard into the email, I carriage return to go below the next line to continue typing and it just doesn't type - i...

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• Rina
• Création 7 septembre 2022 15:23
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1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature request: Previous ticket button

Would be good!

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• Rina
• Création 7 septembre 2022 15:21
• 0 vote

1. Admin Center
2. ...
3. Managing your team
4. Managing groups

Tom Rees thanks for the suggestion Tom, we'll be trying this out now

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• Rina
• Création 1 septembre 2022 14:54
• 0 vote

1. Guide
2. ...
3. Help Center customization
4. How can I remove "Suggested Articles" from the ticket submission form?

We have an article which we want to display on the website to customers, but not on the list of suggested articles that appear in the automated first response.Is there a way to omit specific articl...

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• Rina
• Création 1 septembre 2022 13:55
• 0 vote

1. Admin Center
2. ...
3. Managing your team
4. Managing groups

We have a few similarly named groups (same work, but different teams) and we're having some users accidentally select the wrong group when re-assigning. Is there or will there be a way to visually ...

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• Rina
• Création 1 septembre 2022 13:29
• 0 vote

1. Talk
2. ...
3. Managing Talk
4. Routing incoming calls to groups of agents

Justin H I had the same query as Michael, I wonder if you can shoot over some advice regarding that at all, please?'...missed and abandoned call tickets for staff are assigned to our default custom...

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• Rina
• Création 11 juillet 2022 10:09
• 0 vote

1. Talk
2. ...
3. Managing Talk
4. What are the most common Talk error messages?

Brett Bowser I have previously spoken about this and no solution was offered. I have the audio output set to my laptop speaker so I can hear when an inbound call rings (without having to wear headp...

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• Rina
• Création 25 mai 2022 13:57
• 0 vote

1. Talk
2. ...
3. Managing Talk
4. What are the most common Talk error messages?

Gabriel I can't see my original message anymore in here - so I'm unsure what I last reported seeing the time passed?

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• Rina
• Création 24 mai 2022 16:06
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Dissuade users from sending in multiple tickets

We have the same problem which is quite prevalent at this time, so I understand your pain Gabby - we've customer sending in an initial ticket (form or email), we trigger an auto response with somet...

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• Rina
• Création 16 mai 2022 09:19
• 0 vote