
Rina
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Dernière activité
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Dernière activité effectuée par Rina-
Rina a ajouté un commentaire,
Gonna request an update on this Shiyu Zhu (tagging Aaron Mitchell, Chad Susa (Gravity CX - Zendesk Partner), Simon Blouner Daniel Cross but can't tag Kris - not sure of which Kris to us lol!)The la...
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Rina a ajouté un commentaire,
Elaine Hi there! Sorry I didnt' make myself clear - we have a dashboard, but I don't know from what report/ or dataset the dashboard originates. How do I find that out, to then check the 'last upda...
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Rina a ajouté un commentaire,
Any chance we can get some data in response to 000000 Danjoint 's point here? My team are relying on the hourly report in Explore to establish whether targets are getting met - however frequently t...
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Rina a ajouté un commentaire,
Agreed Nickolas Burger - the audio is disruptive and causes issues when on call.
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Rina a ajouté un commentaire,
Rohan Gupta Thanks for this update. For those of us who do not use Omni-channel routing, what options do we have?
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Rina a ajouté un commentaire,
Is it possible to generate a trigger that auto-pins a specific article or number of articles to a ticket that comes into the New list?It would be useful to agents where 'close my account' is mentio...
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Rina a créé une publication,
How to can I identify from what IVR route a Talk call originates?
PlanifiéeI spoke with Jan De Guzman who directed me to post here, who said:'There's currently no native way to identify the call IVR path or origin in the created ticket from the calls. I'm afraid this ...
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Rina a ajouté un commentaire,
Rohan Gupta shame I have heard no further update from you since January of this year.. (see above comments)
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Rina a ajouté un commentaire,
Widson Reis Hi there, where are we at on the roadmap since a year ago please?
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Rina a ajouté un commentaire,
That's a shame, will there be any possibility of this feature becoming available in the future?