Rina

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

Gonna request an update on this Shiyu Zhu (tagging Aaron Mitchell, Chad Susa (Gravity CX - Zendesk Partner), Simon Blouner Daniel Cross but can't tag Kris - not sure of which Kris to us lol!)The la...

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• Rina
• Création 27 octobre 2023 13:50
• 1 vote

1. Explore
2. ...
3. Explore basics
4. Data refresh intervals for Explore reporting

Elaine Hi there! Sorry I didnt' make myself clear - we have a dashboard, but I don't know from what report/ or dataset the dashboard originates. How do I find that out, to then check the 'last upda...

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• Rina
• Création 20 octobre 2023 15:30
• 0 vote

1. Explore
2. ...
3. Explore basics
4. Data refresh intervals for Explore reporting

Any chance we can get some data in response to 000000 Danjoint 's point here? My team are relying on the hourly report in Explore to establish whether targets are getting met - however frequently t...

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• Rina
• Création 19 octobre 2023 14:53
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Focus mode for active Messaging and Talk users

Agreed Nickolas Burger - the audio is disruptive and causes issues when on call.

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• Rina
• Création 19 septembre 2023 09:13
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. How to can I identify from what IVR route a Talk call originates?

Rohan Gupta Thanks for this update. For those of us who do not use Omni-channel routing, what options do we have?

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• Rina
• Création 11 août 2023 07:45
• 0 vote

1. Agent guide
2. Additional ticket channels
3. Linking, quoting, and pinning content to tickets

Is it possible to generate a trigger that auto-pins a specific article or number of articles to a ticket that comes into the New list?It would be useful to agents where 'close my account' is mentio...

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• Rina
• Création 20 juillet 2023 13:52
• 4 votes

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk - Agent Auto Log-Off

Rohan Gupta shame I have heard no further update from you since January of this year.. (see above comments)

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• Rina
• Création 17 juillet 2023 12:44
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Split audio for inbound call ringer and call audio

Widson Reis Hi there, where are we at on the roadmap since a year ago please?

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• Rina
• Création 7 juillet 2023 09:04
• 0 vote

1. Objects and rules
2. ...
3. Triggers and automations
4. Is it possible to identify words and phrases in a live conversation using triggers?

That's a shame, will there be any possibility of this feature becoming available in the future?

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• Rina
• Création 16 juin 2023 10:19
• 0 vote