Rina

1. Apps and integrations
2. ...
3. Apps and the Zendesk Marketplace
4. Managing your installed apps

Is there a way to modify the user profile view, in the same way the contextual workspaces can be for certain criteria?I.e. - if the customer has data for one of the shopify brands we use, but not o...

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• Rina
• Création 26 janvier 2023 12:20
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1. Chat
2. ...
3. General questions about live chat
4. When do chats time out?

Dane Hi ! Thanks for this - however we use Messaging rather than Chat so I believe a lot of the features in chat don't translate to Messaging and vice versa. I find it interesting that chat shortcu...

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• Rina
• Création 26 janvier 2023 10:18
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1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk - Agent Auto Log-Off

Thank you Rohan Gupta - any chance you can schedule an update once omni-channel allows admins to also change other agent's status, that you mention is missing currently?

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• Rina
• Création 25 janvier 2023 16:28
• 0 vote

1. Chat
2. ...
3. General questions about live chat
4. When do chats time out?

Alexander M I would also like to know this, it would be a great benefit to our system too. Hoping you get an answer here

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• Rina
• Création 23 janvier 2023 11:03
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk - Agent Auto Log-Off

Taylor Van Valkenburg, Sydney Neubauer, Brenda Piersak - tagging for visibility on original post that's already closed as 'answered'. Hope my new post helps us to get an update!

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• Rina
• Création 17 janvier 2023 16:25
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Ability to copy and backup bot flows and steps.

Hi Lisa Tam + Simon Higham - I believe I've heard it is now possible to clone. Can you link us to an article if right Lisa? Thanks

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• Rina
• Création 10 janvier 2023 10:58
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk - Auto Log Off Agents

Posting again, would love to hear an update on this Rohan Gupta - still having to manually dis-engage some agents as they can't seem to remember to do so themselves!

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• Rina
• Création 5 janvier 2023 17:07
• 0 vote

1. Apps and integrations
2. ...
3. Shopify integration
4. Using the Shopify integration in Support and Chat

Hi,Referring to section 'to view a shopify profile in a ticket'We don't have the dots in our interface, but we can see Shopify data by going into the boxed icon (below the book). Is there a way to ...

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• Rina
• Création 22 décembre 2022 11:31
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk - Auto Log Off Agents

Would love to hear an update, seeing as the last one was Sept 2021 from Rohan Gupta

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• Rina
• Création 20 septembre 2022 08:52
• 0 vote