Dana Martell
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Activité totale21
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Dernière activité
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Abonné à0 utilisateur
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Votes7
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Abonnements10
Aperçu des activités
Dernière activité effectuée par Dana Martell-
Dana Martell a ajouté un commentaire,
+1 this feature is a must have to track the success of our phone line IVR and forecast call volume shifts as we make changes to our menu
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Dana Martell a ajouté un commentaire,
+1 to separate ticket access by brand For compliance and regulatory reasons it is a necessity to be able to separate access to tickets by brand for each separate company managed in one Zendesk inst...
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Dana Martell a ajouté un commentaire,
+1 - This should be an admin setting for the whole account.
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Dana Martell a créé une publication,
Agent Workspace: Notification when chat is transferred to agent
TerminéeZendesk should present the accept button when a chat is directly transferred to an agent (like how it is when transferred to the group/department). Agents need to "accept" the chat and be notified ...