Doug

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Out of Office app

My team is a bit of a minimalist and, when going through apps to remove from the sidebar, noticed there's no way to remove the Out of Office App without uninstalling it; we want to keep it, just re...

• Afficher le commentaire
• Doug
• Création 10 novembre 2022 17:48
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Preview text as customer is typing

Thanks for the update that you're not going to accommodate this request, Rajat. We're still not going do use Zendesk Chat until it's implemented. Wish you'd actually listen to the users on this fro...

• Afficher le commentaire
• Doug
• Modifié 5 novembre 2022 22:57
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Inline Macros

🎊

• Afficher le commentaire
• Doug
• Création 4 mars 2022 20:26
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Inline Macros

Ooof. Yeah if you could adjust that I would kiss you. Not to smartass (before he made a smartass remark) but it sounds a bit odd for the intended behavior to vary based on where the macro was selec...

• Afficher le commentaire
• Doug
• Création 6 mai 2021 15:38
• 1 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Preview text as customer is typing

Greetings from this time capsule of a feature request thread to the the kindred spirit Googler that invariably finds it someday in the future. You may ask "did Doug ever get his wish? did he ever s...

• Afficher le commentaire
• Doug
• Création 16 avril 2021 23:18
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Inline Macros

Heyo. My team recently switched from markup to rich text formatting and noticed all of our macros now either include a line break (if the macro menu is opened with a keyboard shortcut) or the text ...

• Afficher le commentaire
• Doug
• Création 16 avril 2021 23:09
• 1 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Preview text as customer is typing

Just pinging this thread to let you know we have yet again considered switching our chat service and would yet again love to go with Zendesk but have yet again decided not to because it looks like ...

• Afficher le commentaire
• Doug
• Création 2 juillet 2018 17:40
• 4 votes

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Preview text as customer is typing

@Ramin Of course users will tell you they don't like that they're being monitored, but most users will understand why it's there when it's there. It is no different than someone being told prior to...

• Afficher le commentaire
• Doug
• Création 8 novembre 2016 18:19
• 2 votes

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Preview text as customer is typing

Hi Ramin & Zendesk Team, Just wanted to chip in on how important my team considers this feature: Because this feature does not exist with Zendesk/Zopim Chat, we decided not to switch from LiveChat....

• Afficher le commentaire
• Doug
• Création 2 novembre 2016 18:43
• 6 votes