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Ollila, Felecia A

Adhésion le 16 oct. 2021

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Dernière activité le 22 avr. 2024

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Dernière activité effectuée par Ollila, Felecia A

Ollila, Felecia A a ajouté un commentaire,

CommentaireSetting Guide roles and permissions

Yes, Light Agents have visibility to articles that are set as "Agent and admins only".

Afficher le commentaire · Publication le 29 avr. 2022 · Ollila, Felecia A

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Ollila, Felecia A a ajouté un commentaire,

CommentaireSetting Guide roles and permissions

Are there any plans to allow multiple Custom User Segments to be selected for Visibility permissions?

Afficher le commentaire · Publication le 15 nov. 2021 · Ollila, Felecia A

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Ollila, Felecia A a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

The Dashboard would be super useful if it was customizable. If we cannot get complete customization right now the next best thing would be to add the SLA countdown to the view. It is easier to gauge what needs to be worked on first when we can see how our SLA applies to each issue.

Afficher le commentaire · Modification le 22 avr. 2024 · Ollila, Felecia A

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Ollila, Felecia A a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Cloning would be awesome! Copy/paste the contents of an article works well enough but when you have a number of articles to do this for it is very time consuming. 

Afficher le commentaire · Publication le 05 mars 2019 · Ollila, Felecia A

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