Matt Barton

Adding my support to this - agents/light agents not being able to submit a request in same way as end users is a major drawback for us. In an earlier post Kristen Woodard referred to a workaround

"Try adding the following to the top of your "New Request Page" in your portal. It's not pretty (a dialog will pop up asking if you really wanted to be re-directed) but at least it stops the agent re-direct.

"

can anyone point me in right direction as to how to configure this - can we edit page templates in this way? Thanks in advance