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AdamPearce

Adhésion le 22 oct. 2021

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AdamPearce a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Hi Pierre,

I know you did and my reply does not seem to have posted for some reason. I read through your article and it looked great but in order to have access to the 'ticket form' function, I understand that you need ZenDesk Enterprise. I only have Team unfortunately.

Afficher le commentaire · Publication le 25 nov. 2016 · AdamPearce

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AdamPearce a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

They are hoping that we will all just give up!

Afficher le commentaire · Publication le 25 nov. 2016 · AdamPearce

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AdamPearce a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Seems so simple and yet still no answer from Zendesk. How many more requests does this feature need Zendesk. We are owed an answer!

Afficher le commentaire · Publication le 15 juil. 2016 · AdamPearce

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Commentaire de la communauté Feedback - Ticketing system (Support)

We would also like to see this included. I have raised this under support case 1455364. I mention in that case that I do not see why you can manually CC anybody on a ticket, including an end user but you cannot do this automatically. Surely something that can be done manually, can be done automatically?

Afficher le commentaire · Publication le 17 févr. 2016 · AdamPearce

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