AdamPearce

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hi Pierre, I know you did and my reply does not seem to have posted for some reason. I read through your article and it looked great but in order to have access to the 'ticket form' function, I und...

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• AdamPearce
• Création 25 novembre 2016 12:35
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

They are hoping that we will all just give up!

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• AdamPearce
• Création 25 novembre 2016 12:21
• 3 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Seems so simple and yet still no answer from Zendesk. How many more requests does this feature need Zendesk. We are owed an answer!

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• AdamPearce
• Création 15 juillet 2016 17:29
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

We would also like to see this included. I have raised this under support case 1455364. I mention in that case that I do not see why you can manually CC anybody on a ticket, including an end user b...

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• AdamPearce
• Création 17 février 2016 20:49
• 0 vote