Michael Quinones

We have a lot of pending and on hold cases we work with, we instruct our agents to work on thier tickets from thier queue and they consistently work with every status. As we deal with travel we need to be aware of check in dates, city of service and name of hotel  at all times. We cannot add these customized columns field to the dashboard view. I would love to see this feature added, it would be an immense help!