Amy Smith

Any alternatives for a team with a Mac set-up and previously using RingCentral?

Hi all,

Is this a solution that could work if we don’t have Jabber?

Our acceptance rates have tanked since moving to Zendesk Talk, so much so that we’re considering reverting back to our old provider as we were on 80% acceptance and are about 40% - we’re addressing staff training on availability but for Zendesk to not have a native ring out loud feature is pretty fundamentally flawed and if it’s going to cost us a fair amount of money for the “available lights” and Jabber on top it’s probably wiser for us to revert.

Is there not a long term plan for native functionality @Zendesk folks? Or even the ability for calls to ring simultaneously on everyone’s phones to avoid missed calls??