Rom Hirsh

1. Objects and rules
2. ...
3. Business rules
4. Using Liquid markup case statements to support dynamic messages in automations, macros, and triggers

I have been attempting to copy the comment text (last comment) from one ticket and create another. It's working fine except for the formatting of the comment. I seem to be losing HTML tags and cont...

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• Rom Hirsh
• Création 30 juin 2021 06:22
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Change of behaviour: search default sort after clicking a header is asc and used to be desc

Thanks Salvador Vazquez! I and my team greatly appreciate the update - we hope to see this resolved soon. 

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• Rom Hirsh
• Création 5 mars 2023 08:02
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

+1 more... 

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• Rom Hirsh
• Création 16 mars 2021 13:26
• 0 vote

1. Objects and rules
2. ...
3. Business rules
4. Using Liquid markup case statements to support dynamic messages in automations, macros, and triggers

@... I tried these as well but still, I cannot get HTML to render while updating the ticket via HTML. The use of the linked tickets app is not good for me as it required much manual work and I am t...

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• Rom Hirsh
• Création 6 juillet 2021 11:18
• 0 vote