Nathaniel Galimore

Hello any update on this?

Is there an updated eta on this feature?

Over three years and nothing

@Patrick

LOL...im close to using *any* other ticketing system myself...the only thing going is my clients like the simplistic interface of zendesk...

I however am thoroughly annoyed how they handle customer requests.....this has been here since 2009!!!!

Since then we got "The New Zendesk"...and a bunch the same integration's...

The only real work around which I have had to do is turn one of clients into an agent that has access to their organization...cost me extra $60/mnth..

lets be real zendesk...this is really why you haven't integrated a 'cc feature

Why is this taking so long...Zendesk is adding wonderful features at light speed, but this post has been going on for over two years...and nothing...

Zend VOice...great feature will use it alot....however this is more important,

 

And you wont convince me that implementing zend voice....is simpler than allowing us to cc a specific email address,..

 

Its a shame that something so small really casts a dark shadow on this product...

this may push me back to kayako