Yellowstone Boys and Girls Ranch

Just want to add my hat in the ring that the @... app works really well and was worth five bucks. I paid it out of my own pocket to save myself the hassle!

We have both IT and HR support queues that manage our internal organization. There is a shared queue for user MAC (Move/Add/Change). We created some nice macros for New Hire/Employee Transfer/Leave of Absence/etc. that have specific tasks and questions that need to get filled out. So we'll see things like Name, Employee ID, Department, etc.

We also want to notify certain key users that have no other reason to be in Zendesk (Payroll, Accounts Payable, CEO, etc.) so that they know about user changes as they move through the process. I simply wanted to create a macro that added those folks in as appropriate for the type of change that was being submitted. That was not possible as the only actions that are available are for followers.

I installed Avi's app and noted that I don't really need to use the custom fields, I just cloned the trigger and then added:

Tags contain at least one of the following: cc_payroll

Then I updated the JSON to just have the email address hard coded:

{"ticket":{"additional_collaborators":"user@domain.xxx"}}

I cloned that a few more times for each user that I need for whatever task. Then in my macro I simply set the tags for all the individual CC's I need, i.e. cc_payroll cc_ceo, etc.

That is probably not the fastest solution, but I only needed this CC setup for a handful of macro-built tickets and they wont' apply otherwise. Hopefully that is helpful to someone! :)