Jean

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Adam, the only "workable" solution we've found is to include a warning in the e-mail that replying doesn't work, and to include a link to the ticket. We too are anticipating this feature, as it wi...

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• Jean
• Création 16 janvier 2013 09:22
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Jon Thompson, While your reply is perhaps a bit hash, I too feel your pain, and I really would like this feature to be implemented. The fact that one customer support agent says it's not on the r...

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• Jean
• Création 9 janvier 2013 15:20
• 0 vote