John Brunker

1. Objects and rules
2. ...
3. Triggers and automations
4. When using a custom date field as a trigger condition, what does "is within the previous" and "is within the next" do?

Thanks Raman Kalia. I tried this also but nothing is firing when I have this setting. I wonder if there is some other attribute that would need to change from the recipe above.

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• John Brunker
• Création 14 octobre 2022 13:39
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Tip: How to set a reminder on a ticket

Ludmila Buza Were you able to do this on ticket types other than "Task"?

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• John Brunker
• Création 4 octobre 2022 23:34
• 0 vote

1. Apps and integrations
2. ...
3. Extending Zendesk
4. Providing agents with more information using the Iframe and Text apps

Thanks for the quick response Greg. I have tried inserting the code snippet via source code with no luck. I had installed this app as I thought it was required to enable this type of embedding. htt...

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• John Brunker
• Création 26 septembre 2022 17:27
• 0 vote

1. Apps and integrations
2. ...
3. Extending Zendesk
4. Providing agents with more information using the Iframe and Text apps

We're looking to utilize this to embed Sprout videos in various help center articles but not having any luck. What would be the proper input for the iFrame URL field in the app setup?

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• John Brunker
• Création 26 septembre 2022 15:12
• 0 vote

1. People
2. ...
3. End users and organizations
4. About the Organizations page

It would also be great if we could search/filter by tags.

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• John Brunker
• Création 8 avril 2022 22:47
• 3 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. I should be able to create a view for the tickets I'm CC'd on

Ditto all of the above. +1

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• John Brunker
• Création 3 janvier 2022 19:55
• 2 votes

1. Communauté
2. Zendesk Suite Q&A
3. Double border around tables from Confluence to Zendesk Sync

Can you share a link to the Confluence integration documentation. I'm not finding that anywhere. Thanks.

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• John Brunker
• Création 8 novembre 2021 21:44
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Web widget "Leave a message" option is forcing a choice between brands

You are wonderful. That was it. Thanks so much for your help.

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• John Brunker
• Création 22 juin 2021 03:55
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Linked Problem ticket field not usable by triggers automations macros

Yes, it would be very helpful if a macro could be set up to automatically link an incident to an existing problem ticket.

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• John Brunker
• Création 21 juin 2021 23:03
• 0 vote