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Desislava Dimitrova's Avatar

Desislava Dimitrova

Adhésion le 16 oct. 2021

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Dernière activité le 10 févr. 2022

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Dernière activité effectuée par Desislava Dimitrova

Desislava Dimitrova a ajouté un commentaire,

CommentaireLive chat departments, triggers, operating hours, and routing

Hi,

We have 2 departments serving live chat on two different websites, let's call them A and B.

When no agents are online the widget becomes offline form on both websites - that is okay.

But when one agent is online from Team A, the live chat appears on both websites, and we need it to be available only for website A, and not on website B. How can manage this?

In addition, we are using broadcast, and we disabled the department filed via API.

Afficher le commentaire · Publication le 10 févr. 2022 · Desislava Dimitrova

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