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ConnectPOS Support

Adhésion le 16 oct. 2021

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Dernière activité le 22 oct. 2021

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ConnectPOS Support a ajouté un commentaire,

CommentaireUsing themes and customizing your Help Center

hi, i can't see Edit Code when i customize the copy theme. Please guide me

Afficher le commentaire · Publication le 01 juil. 2021 · ConnectPOS Support

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ConnectPOS Support a créé une publication,

Publication Feedback - Ticketing system (Support)

Today I found an information from Zendesk that should cause the confusion and/or mis-understanding:

 

Per this subscription, I should be able to set up 2 Agents within my account. However, after creating 1 Agent, Zendesk said that there was no slot. At this moment, I realized that Zendesk has considered the Admin account as an Agent.

This caused a problem for our company since we have 2 Customer Supporters. For me, as an Admin, definitely I have all the powers but I will never interact with Customers, that's the job of Agents.

Therefore, it will be better if Zendesk put a disclaimer that: 2 Agents will be 1 Agent + 1 Admin, not "2 Agents are 2 Agents".

A bit disappointed about this.

Publication le 04 mai 2021 · ConnectPOS Support

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