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Anthony Checkas
Adhésion le 28 mai 2021
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Dernière activité le 12 janv. 2024
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Dernière activité effectuée par Anthony Checkas
Anthony Checkas a ajouté un commentaire,
3. Comments / replies to be separated with dividing line
Another request to consider this and/or additional L&F customization options. Historically, having the ability to customize L&F has always been lacking and the new Agent Workspace has just imposed another, slightly different, standard. The ability to change the layout is helpful, we wouldn't have switched without it, but it would be nice to provide either additional customization options ike: the ability to set a comment background differently for critical service notices, borders around/between notes, etc. color highlights that key off of brand/severity/customer/whatever, to really optimize agent experience/workflows.
Afficher le commentaire · Publication le 12 janv. 2024 · Anthony Checkas
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Anthony Checkas a ajouté un commentaire,
We would also find this very valuable and haven't found a mechanism to do this reliably with webhooks and custom fields as there could be many customers linked into the same Jira issue (in the case of bugs). It doesn't seem to like that based on the many-to-one limitations described around syncing in https://support.zendesk.com/hc/en-us/articles/4408825394458-Using-the-Jira-field-syncing-feature#topic_dmz_wc3_2z . A built-in like the way ticket id and case count is being handled would be ideal.
Afficher le commentaire · Publication le 20 juin 2023 · Anthony Checkas
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Anthony Checkas a ajouté un commentaire,
This is a feature we would also find valuable. Ideally via some sort of connector (SQL or a REST API or...) that we could establish mappings in so that we're not forced to continually re-upload bulk data.
Afficher le commentaire · Publication le 30 mai 2023 · Anthony Checkas
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Anthony Checkas a ajouté un commentaire,
This would also be useful as a way to provide less-intrusive conditional notifications for tickets. Modals are painful to users, forcing the sidebar open can also be pretty distracting, and not be able to use color for the icons in the topbar and text editor apps makes it hard to draw attention to changes in them.
Afficher le commentaire · Publication le 03 avr. 2023 · Anthony Checkas
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