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Jeremy Prestidge
Adhésion le 28 mai 2021
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Dernière activité le 16 oct. 2023
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Dernière activité effectuée par Jeremy Prestidge
Jeremy Prestidge a ajouté un commentaire,
To get our community more engaged after initially enabling it, we were hoping to be able to @mention any of our users with accounts to encourage them to join conversations. Is there any way to do this as they wouldn't have posted at all obviously when the community is first activated?
Afficher le commentaire · Publication le 16 juil. 2023 · Jeremy Prestidge
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Jeremy Prestidge a ajouté un commentaire,
Damn, not ideal at all!
Thanks!
Afficher le commentaire · Publication le 22 août 2022 · Jeremy Prestidge
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Jeremy Prestidge a ajouté un commentaire,
I've had the same issue - what was the resolution for you Rhys?
Afficher le commentaire · Publication le 21 août 2022 · Jeremy Prestidge
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Jeremy Prestidge a créé une publication,
Hello, we currently export tickets using the incremental export api, but I'm wanting to find the latest public reply by an agent on a ticket. Essentially we're wanting to build some custom calculations for calculating SLAs, and can't find this value anywhere in the metrics or anywhere else in the API. Can anyone assist?
Thanks
Publication le 06 févr. 2022 · Jeremy Prestidge
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