P'Bom
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Activité récente par P'Bom-
Trigger comment text does not work with messaging.
Hi, My purpose is whenever the customer send message, via Messaging channel (LINE), which contains specific word e.g. urgent, the trigger will set the ticket tag e.g. urgent_request. I've tried to ...
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Client network socket disconnected before secure TLS connection was established
Hi Our team send request to Zendesk api and get the error below: We get the error message:Client network socket disconnected before secure TLS connection was established This error only occur for ...
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Sunshine WhatsApp outbound error
Hi, For sunshine conversation, I connected my WhatsApp to my sunshine app and I tried to send the outbound message using notification api and I got the error message showed in my log "Message faile...
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How to get verifiedNameCertificate to enable Whatsapp channel in Sunshine?
Hi, I want to enable WhatsApp channel in Sunshine conversation and I follow this instruction , https://docs.smooch.io/guide/whatsapp/. Until the step "activate deployment endpoint" which require pa...
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Sunshine Conversation, how post message api to show that message in Zendesk Ticket
I use Sunshine conversation and connect to my Zendesk instance. Whenever user send chat message from my website via web messenger, that message appear to my ZD agent via ZD ticket which everything ...
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Account must have sdkGroup conversations enabled
My background1. I have marketplace website and I want to allow conversation between buyer and seller.2. I tried to implement using Sunshine conversation, Multi-party, https://docs.smooch.io/guide/m...
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Can messaging web widget send the message from customer by api?
Hi, I added messaging web widget on the website and this is my requirement. 1. Customer visit on website's product page and need to ask more info about this product.2. There is a button named like ...
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Conversation API can not start agent session, internal server error.
Hello, I try to start agent session using conversation api and it always return the below error: {"errors":[{"UUID":"687d6605-0035-4a3b-842d-25ffad67a954","message":"<html>\r\n<head><title>500 Inte...
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How can I create my own UI for Chat mobile sdk?
For chat mobile sdk, is it possible to create my own UI and call some api in order to send and receive message from Support agent? Thanks
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Amazon Connect, how to get created ticket id after agent end call
I installed Amazon Connect from Zendesk marketplace and integrated to my Amazon Connect instance. When customer call to my DID number, it forwarded call to my Zendesk support and everything work fi...