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David C

Adhésion le 08 févr. 2023

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Dernière activité le 30 août 2023

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David C a créé une publication,

Publication Feedback - Ticketing system (Support)

I auto-assign tickets to the responding agent. I only want this to run on the first response. All other times, I want the agent to select "Take It"

I updated the trigger with the below.

Ticket > Agent Replies Less Than 2

Not working how I expected. If I assign an open ticket to a different agent, it will save it as my ticket. 

Publication le 30 août 2023 · David C

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CommentaireGetting started with Zendesk AI

So when they announced this is available to all Suite customers, they meant to pay for it. Knowing Zendesk, it's probably cheaper to build an app that connects with OpenAI API on my own. Zendesk is once again an expensive annoying app. 

Afficher le commentaire · Publication le 12 mai 2023 · David C

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CommentaireTicket customization

Is this the TL:DR version?

Create a new form, create and add all the fields you need. Once all fields are in, create the conditions.  

Afficher le commentaire · Publication le 07 mars 2023 · David C

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