Than Tibbetts

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Dernière activité effectuée par Than Tibbetts

Than Tibbetts a créé une publication, 24 février 2012 18:07

Publication Feedback - Community Forums (Gather)

Our users are replying to forum topics via email and each reply is creating a new ticket.

Since they can reply to support tickets with email, it seems like they should be able to reply to forum notifications, no?

It silly to require users to interact with Zendesk differently based on a slightly different context — support tickets vs. a topic conversation.

Publication le 24 févr. 2012 · Than Tibbetts

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