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Scott Stanford

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Scott Stanford a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

How about CCing groups or organizations (or something similar)?  That would reduce the dropdown overload.

Afficher le commentaire · Publication le 18 janv. 2011 · Scott Stanford

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Scott Stanford a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Shoot.  I was really hoping to be able to CC non-agents (e.g., people who just need to be kept abreast of what is going on, but don't need to participate on an agent level).  Any chance this will get extended to non-agents?  I'm currently having to notify email targets, but that's more trouble to maintain.

Afficher le commentaire · Publication le 18 janv. 2011 · Scott Stanford

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Scott Stanford a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Exactly what I'm after.  We have some customer "advocates" assigned to individual clients (i.e., organizations), but these are not the actual helpdesk people solving the problems; they just need to keep abreast of what is going on.

Afficher le commentaire · Publication le 04 mai 2010 · Scott Stanford

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