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Kristina Tibbitts

Adhésion le 22 oct. 2021

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Dernière activité le 14 mars 2024

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Dernière activité effectuée par Kristina Tibbitts

Kristina Tibbitts a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

We also need reporting based on ticket followers. It would be great to be able to set up reporting on how many tickets have a follower and break it down by follower name.

I tried setting up a trigger to add a tag whenever a follower was added to a ticket, but that doesn't seem to be an option either. 

Afficher le commentaire · Publication le 22 juin 2023 · Kristina Tibbitts

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Kristina Tibbitts a créé une publication,

Publication Q&A - Reporting and analytics

We need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do this. Is there a way to set up reporting on how many tickets have a follower and break it down by follower name?

I tried setting up a trigger to add a tag whenever a follower was added to a ticket, but that doesn't seem to be an option either. 

Modification le 22 juin 2023 · Kristina Tibbitts

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Kristina Tibbitts a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

We are having the same issue. In addition, some of our agents are no longer able to see the subject field of a ticket at all, unless it's a ticket that they created.

Afficher le commentaire · Modification le 26 avr. 2023 · Kristina Tibbitts

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Kristina Tibbitts a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I agree, this is very inconvenient. We often have to search through pages looking for a particular ticket and having the individual page numbers made this much easier. 

Afficher le commentaire · Publication le 29 mars 2023 · Kristina Tibbitts

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Kristina Tibbitts a créé une publication,

Publication Q&A - Reporting and analytics

Is there a way to report on side conversation recipients? I'm trying to determine how many side conversation emails were sent to a certain email address. I can see how many total side conversation emails were sent using an applied tag, but I can't figure out how to further break it down from there. 

Publication le 28 mars 2023 · Kristina Tibbitts

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Kristina Tibbitts a créé une publication,

Publication Q&A - Tickets and email

We often have more than one open ticket per customer and need a way to ensure that our agents see other open tickets. Is there a way to have a pop-up or alert come up when a ticket is opened and there's another open ticket for the same customer? Ideally something with a check box that would require them to acknowledge before allowing them to proceed?

Publication le 09 déc. 2022 · Kristina Tibbitts

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Kristina Tibbitts a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Any updates on the bug? The anchor workaround didn't work for me and this is making it very difficult to create articles.

Afficher le commentaire · Publication le 11 nov. 2021 · Kristina Tibbitts

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Kristina Tibbitts a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

This would be extremely helpful!

Afficher le commentaire · Publication le 30 avr. 2021 · Kristina Tibbitts

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