Kristina Tibbitts
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Dernière activité
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Dernière activité effectuée par Kristina Tibbitts-
Kristina Tibbitts a ajouté un commentaire,
We also need reporting based on ticket followers. It would be great to be able to set up reporting on how many tickets have a follower and break it down by follower name. I tried setting up a trigg...
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Kristina Tibbitts a créé une publication,
Ticket Follower Reporting
RéponduWe need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do this. Is there a way to set up reporting on how many tickets have a follower a...
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Kristina Tibbitts a ajouté un commentaire,
We are having the same issue. In addition, some of our agents are no longer able to see the subject field of a ticket at all, unless it's a ticket that they created.
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Kristina Tibbitts a ajouté un commentaire,
I agree, this is very inconvenient. We often have to search through pages looking for a particular ticket and having the individual page numbers made this much easier.
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Kristina Tibbitts a créé une publication,
Side Conversation Reporting
Is there a way to report on side conversation recipients? I'm trying to determine how many side conversation emails were sent to a certain email address. I can see how many total side conversation ...
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Kristina Tibbitts a créé une publication,
Flagging open tickets by user
We often have more than one open ticket per customer and need a way to ensure that our agents see other open tickets. Is there a way to have a pop-up or alert come up when a ticket is opened and th...
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Kristina Tibbitts a ajouté un commentaire,
Any updates on the bug? The anchor workaround didn't work for me and this is making it very difficult to create articles.
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Kristina Tibbitts a ajouté un commentaire,
This would be extremely helpful!